FAQs

Can I track my order? Will I receive a tracking number?

Absolutely! We constantly aim to keep you informed. Once your product has been dispatched, tracking information will be emailed to your email automatically. Also, you will receive a confirmation email once your order has been placed. If you do not receive any tracking or shipping information please don't hesitate to contact us via email.

Do you do worldwide shipping?

Yes, we ship to almost every country in the world. We do not ship to some countries because of current events or situations. 

What are your shipping times?

Our shipping times are determined by the order you place and the shipping method you select. When you place your order, you will receive all of that. It may potentially take some time if your order is delayed, however, you will be alerted if this occurs. 

What are your processing times? 

The day and time of your order will determine how long it takes us to process it. Your order will be processed the following day if you place it during the week. We operate on business days, so if you place your order on the weekend, it won't be processed until the following business day.

What do I do if I never receive my order?

Please contact us right away if your order hasn't arrived. We'll search far and wide for your order. Our focus will be on determining the status of your order. We will track and investigate any potential issues that may have arisen during the shipping of your order using the tracking number you were given.

How can I pay? Are my payment details kept safe?  

We accept payments via Visa, Mastercard, UnionPay, Bancontact, iDEAL, Shop Pay, Apple Pay, Google Pay and Eftpos. 

We adhere to the highest industry standards to protect your personal information. Your payment details are encrypted during transmission and after your order is paid for.

Do you do promotions and discounts? 

Depending on the unique occasion or holiday that is occurring at the moment, we use discounts and promotions. When we run a promotion or discount, we post the code and its duration on our social media pages. The codes are also available on the homepage of our website.

What happens is if want to cancel my order? Will I get a refund? 

It all depends on the circumstances; if there is a real issue, you should contact our staff. Finding a solution to the issue and getting in touch with our team is the only way to learn this.

Can I make changes to my order once it is placed?

Everything is dependent on the state of your order. We might not be able to if your order has already been processed. Everything is dependent on the current status of your order. Do not hesitate to ask if you would still like to get in touch with us.

What is your refund policy? 

Our #1 goal is to make all of our customers satisfied with their purchase. If you would like us to consider your refund please email us at: kbautoaccessories@gmail.com 

For more information about returns and refunds, view our Refund Policy page. 

For any more questions or concerns, don't hesitate to contact us. You can reach us via our Contact Us page.